Return and Refund Policy

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1. Definitions

“Seller” refers to ECI LLC.

“Buyer” refers to the individual or entity to whom this quotation or order confirmation is addressed. The Buyer agrees to be bound by these Terms and Conditions.

2. Conditions of Agreement

This quotation or order confirmation constitutes an offer to sell the goods and/or services (“Products”) described herein at the stated prices.

The Seller expressly objects to any terms or conditions proposed by the Buyer that differ from or add to these Terms and Conditions. No modification shall be valid unless agreed to in a written document signed by the Seller.

The issuance of a purchase order or other form of acceptance by the Buyer constitutes the Buyer’s agreement to these Terms and Conditions, notwithstanding any conflicting terms in the Buyer’s documents.

All quotations remain valid for two (2) calendar days unless otherwise stated.

3. Shipping Terms

3.1 Delivery Terms

Unless otherwise specified, delivery terms are Ex Works (EXW) at the Seller’s dock (global manufacturing or warehouse locations).

3.2 Packaging and Shipment

The quoted price includes standard packing suitable for padded air-ride or air shipment as specified by the Buyer. Additional charges will apply for ocean shipping or any special packing requirements.

If the Buyer fails to specify a carrier in a timely manner, the Seller may select a carrier on the Buyer’s behalf. The Seller shall not be liable for any delay, breakage, or damage once the Product has been delivered to the carrier in good condition. Risk of loss transfers to the Buyer upon delivery to the carrier.

Claims for damage or loss must be filed directly with the carrier. Partial and transshipments are permitted.

3.3 Security Interest and Insurance

Until payment is received in full, the Seller retains a purchase money security interest in the Products and may file a financing statement to perfect this interest. The Buyer shall maintain adequate insurance to protect the Seller’s interest and, upon request, provide proof of such insurance.

3.4 Transfer of Title

For shipments within the United States, title shall transfer as per the shipping terms stated in Section 3.1. For all other shipments, title transfers upon full payment.

4. Delivery

4.1 Estimated Delivery

Delivery dates are estimates only and do not constitute a guarantee. The Seller is not liable for any losses or damages arising from delivery delays.

For customized Products, delivery dates will be confirmed upon order acknowledgment, receipt of the initial payment, and receipt of all required technical specifications or materials from the Buyer.

4.2 Delivery Contingencies

Delivery schedules are contingent upon:

Buyer’s credit approval

Timely receipt of financial documents

Timely provision of drawings, parts, or instructions required for design or testing

Buyer providing any necessary auxiliary equipment or personnel

Availability of Buyer-specified components with potential long lead times

Timely receipt of progress payments

Any delay caused by the Buyer may result in a 1% price increase per calendar day of delay.

4.3 Force Majeure

The Seller is not liable for delays due to circumstances beyond its control, including but not limited to acts of God, war, fire, strikes, transportation delays, or supplier failures.

4.4 Compliance and Local Standards

The Buyer must inform the Seller of any applicable local codes or standards before placing an order. The Buyer is responsible for obtaining necessary licenses, permits, and certifications for local compliance.

4.5 Installation

Unless otherwise stated in the quotation, installation services are not included.

5. Payment Terms

The Seller will invoice upon shipment of Products. Payment is due in full, in U.S. funds, prior to loading.

Alternative currencies or payment terms may be offered at the Seller’s discretion.

The Buyer may not recall or dispute payments (including wire transfers, credit card, LC, or PayPal transactions) once initiated.

Failure to adhere to payment terms may result in forfeiture of any deposits without notice.

Receipt of a deposit constitutes a binding agreement between the Buyer and Seller under these Terms and Conditions.

6. Limitation of Liability

Neither party shall be liable for any indirect, consequential, special, or punitive damages, including lost profits or revenues, regardless of cause.

The Seller’s total liability shall not exceed the total amount paid by the Buyer for the Products giving rise to the claim.

7. Changes and Cancellations

Any amendment to a purchase order must be made in writing and agreed to by both parties, specifying the impact on price, delivery, or other terms.

The Buyer may not cancel an order except in the event of the Seller’s material breach. Cancellation for any other reason requires payment of a cancellation fee covering all non-recoverable costs, overhead, and profit.

Customized or make-to-order Products cannot be cancelled or returned.

8. Governing Law

This Agreement shall be governed by the laws of the State of California, excluding its conflict of law principles. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

The Buyer shall comply with all applicable U.S. export and re-export laws and regulations.

9. Confidential Information

“Confidential Information” includes all business, financial, technical, or operational information of the Seller, including but not limited to product designs, software, documentation, and research materials, whether marked “confidential” or not.

The Buyer shall safeguard Confidential Information with at least the same degree of care used to protect its own confidential information, but never less than a reasonable standard of care.

Confidential Information may be shared internally only with employees who have a legitimate need to know and are bound by equivalent confidentiality obligations.

The Buyer may use Confidential Information solely for the purpose of evaluating or conducting business with the Seller and shall not use such information to compete with the Seller or enable a third party to do so.